EFFECTIVE DATE: SEPTEMBER 1, 2026
Welcome to A2Z PRO CUSTOMS LTD. ("Company," "we," "our," or "us"). By booking an appointment, paying a deposit, leaving a vehicle in our custody, or using our website, you agree to comply with and be bound by the following Terms and Conditions.
Custom Orders & Major Projects: Specialized material procurement (such as specialty vinyl films, custom tint orders, or dedicated hardware packages) and major installations like full vehicle wraps require an upfront deposit before materials are ordered or bay space is reserved. Deposits cover dedicated acquisition costs and are non-refundable once custom films or components are ordered.
Rescheduling Notice: We require a minimum of 24 hours' notice to reschedule or adjust any confirmed appointment without penalty. Cancellations or rescheduling requests submitted with less than 24 hours' notice may result in the forfeiture of your booking deposit.
Owner Responsibility: Regulations under the British Columbia Motor Vehicle Act restrict the application of aftermarket tint on front side windows (driver and front passenger) and windshield surfaces. Selection of Visible Light Transmission (VLT) percentages and placement on the vehicle is solely at the customer's instruction and discretion.
Liability Disclaimer: A2Z PRO CUSTOMS LTD. accepts zero liability for any police enforcement actions, traffic violation tickets, vehicle inspection notices (VI Notice and Orders), removal orders, or fines resulting from the installation of non-compliant tint requested by the customer.
Factory Paint Standard: Vinyl wrap, chrome delete, and decal applications require intact, factory OEM clear coat and paintwork. We do not guarantee adhesion, finish consistency, or safe subsequent removal on vehicles with aftermarket resprays, blended paint, repainted panels, stone chipping, failing clear coat, body filler, or underlying rust.
Lifting & Peeling Disclaimer: We are not responsible for paint or clear coat damage that lifts during the installation, post-heating, positioning, or future removal of films on non-OEM or compromised paint surfaces.
Inspection: Vehicles must arrive clean and free of heavy mud or grease for initial inspection. Pre-existing scratches, scuffs, dings, or paint blemishes will remain visible under vinyl wrap materials.
Warranty coverage is conditional upon strict compliance with post-installation instructions:
Customer-Supplied Hardware: We perform professional installation and fuse-box hardwiring for customer-supplied dashcams, accessories, or electronics. However, our warranty covers our physical labor and wiring craftsmanship exclusively.
No Equipment Warranty: We do not warrant the performance, software stability, internal battery/capacitor lifespan, video resolution, or failure of customer-supplied devices. Any troubleshooting or re-installation required due to a defective third-party device will incur standard shop labor rates.
Pickup Window: Customers must collect their vehicle within 48 hours of receiving notification (via call, text, or WhatsApp) that work is completed, unless an alternative arrangement has been confirmed in writing prior to service.
Storage Charges: Vehicles remaining on shop premises beyond the 48-hour window without prior approval may be subject to a secure storage fee of $50 per calendar day.
Personal Property: Please remove all personal valuables, electronic devices, and loose items prior to drop-off. A2Z PRO CUSTOMS LTD. is not responsible for missing personal property left unsecured inside the cabin.
Workmanship Coverage: Our shop warranty guarantees installation precision against installation-induced peeling, premature lifting, or bubbling under normal operating conditions.
Exclusions: Warranties do not cover damage caused by motor vehicle collisions, road debris/rock chips, pressure washer misuse, aggressive scrubbing, chemical contamination, animal damage, or deliberate tampering.
For questions regarding these terms, shop policies, or active service bookings, please contact us: